Shipping policy

Shipping Charges:

Pricing is automated at the point of sale with an appointed courier.

Order Processing Time:

All online orders are processed Monday through Friday. Orders are processed the next business day after placement. While our standard processing and dispatch timeframe is 1-3 business days, we strive to dispatch your order within 24 hours. Orders placed on Fridays or over the weekend will be processed on the next business day.

Please note: During sale periods and public holidays, please allow an additional 1-2 days for order processing.

Delivery:

If you live in New Zealand, once your order has been collected by the courier provider, we estimate that you should receive your delivery within 1-3 business days of your parcel being dispatched.

For deliveries outside of New Zealand estimated deliveries are as per the automated pricing at the delivery address prompt.

If your delivery is late or you have concerns about its status, please don't hesitate to contact our customer service info@boltcharmhats.com.

Please note: We are unable to ship orders to PO BOX addresses.